Project Social Innovations for HR Development

Project Goals:

• Improving the efficiency of human resources in Bulgarian Post Plc by introducing innovative methods of training and professional development and creating better conditions for relaxation at the workplace.

Target Groups:

• 85 experienced employees over 55 years of age working in different regional structures.
• 522 employees working as cashiers at post offices across the country.
• 2522 employees working in different positions at various units across the country.
• The employees working at Bulgarian Posts’ headquarters.

European Social Fund

Operational Program Human Resources Development 2007-2013

Project Activities: 

• Training of employees over 55 to become trainers (mentors).
• Оn-the-job training conducted by mentors for front office employees.
• Supporting the activities of the trained trainers to conduct on-the-job trainings.
• Conducting group supervision with mentors and representatives of HR departments to assess learning outcomes.
• Development of training and career development plans for employees.
• Repairs, providing equipment and furnishing of a relaxation room at Bulgarian Posts’ headquarters.

 Results:

• 85 employees over 55 years of age were trained as trainers to share their long-standing experience, knowledge and skills in the postal activity with their younger colleagues.
• 522 front office employees, cashiers and others who work directly with the clients of Bulgarian Posts Plc were trained to improve the quality of the services provided.
• Individual training and career development plans for over 2,500 young and promising employees in various positions were developed.
• A relaxation room was equipped providing conditions for rest and informal meetings during lunch breaks and off-hours.
• A manual for customer service was published.

ESF-2115-01-110001

216 530,03 BGN

01.05.2012 – 31.12.2013