Project Social Innovations for HR Development


    Project Goals:

    • Improving the efficiency of human resources in Bulgarian Post Plc by introducing innovative methods of training and professional development and creating better conditions for relaxation at the workplace.

    Target Groups:

    • 85 experienced employees over 55 years of age working in different regional structures.
    • 522 employees working as cashiers at post offices across the country.
    • 2522 employees working in different positions at various units across the country.
    • The employees working at Bulgarian Posts’ headquarters.

    European Social Fund


    Operational Program Human Resources Development 2007-2013

    Project Activities: 
    • Training of employees over 55 to become trainers (mentors).
    • Оn-the-job training conducted by mentors for front office employees.
    • Supporting the activities of the trained trainers to conduct on-the-job trainings.
    • Conducting group supervision with mentors and representatives of HR departments to assess learning outcomes.
    • Development of training and career development plans for employees.
    • Repairs, providing equipment and furnishing of a relaxation room at Bulgarian Posts’ headquarters.


    • 85 employees over 55 years of age were trained as trainers to share their long-standing experience, knowledge and skills in the postal activity with their younger colleagues.
    • 522 front office employees, cashiers and others who work directly with the clients of Bulgarian Posts Plc were trained to improve the quality of the services provided.
    • Individual training and career development plans for over 2,500 young and promising employees in various positions were developed.
    • A relaxation room was equipped providing conditions for rest and informal meetings during lunch breaks and off-hours.
    • A manual for customer service was published.
    Project No


    Total Budget

    216 530,03 BGN


    01.05.2012 – 31.12.2013